Frequently asked questions

Everything about earning and spending credit on BuyPal.

How do I earn credit?

Every order earns credit — up to 6.6% base credit on every purchase. BuyPal Club members earn up to 15% in total (6.6% base plus 8.8% Club credit). Every listing shows the exact credit for that item.

When can I use my credit?

Credit is released after the 30-day return window, then spends like cash at checkout. It stays valid for 2 years from the issue date.

What is BuyPal Club?

A $120/year membership that stacks bonus credit and unlocks exclusive deals and member-only drops. See BuyPal Club for the full breakdown.

How do referrals work?

Earn up to 4.4% referral credit when someone buys through a link you shared. Share links stay active for 30 days and can be reshared any time to renew.

What is your shipping & returns policy?

Standard shipping is free, and you can return eligible items within 30 days. Manage returns from your account.

Still stuck? Contact us.